Your data belongs to you. We collect only what we need, use it only for your benefit, and never sell it to anyone.
Solar Saathi is a customer-first platform. We collect your data to connect you with the right solar vendor — not to profit from it. This policy explains exactly what we collect, why we collect it, and how it is protected.
When you submit a request through Solar Saathi, we collect information including your name, phone number, email address, and location (city/pincode). This information is necessary to match you with suitable local solar vendors.
We collect details about your property such as roof type, available area, monthly electricity consumption, and budget. This technical information is used solely to recommend the right solar system size and vendor.
We automatically collect basic usage information when you visit our website, including browser type, pages visited, and time spent. This helps us improve our platform and user experience.
Your personal and property data is used to connect you with the most suitable verified vendor in our network, coordinate a free site visit, and help you compare proposals.
We use your contact details to send updates about your solar inquiry, follow up on vendor interactions, and share relevant guidance about subsidies, net metering, and DISCOM approvals.
Aggregated, anonymized data may be used to improve our matching algorithms, vendor verification processes, and the overall quality of our service.
We share your information only with the specific vendor(s) assigned to service your inquiry. We do not sell your data to third parties, run mass marketing campaigns on your behalf, or share your information with unrelated businesses.
All vendors in our network are bound by confidentiality obligations. They may only use your data to provide the solar service you requested through Solar Saathi. Any misuse is grounds for immediate removal from our platform.
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our systems use encrypted connections (HTTPS) for all data transmission.
We retain your data for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us at solarsaathi1@gmail.com.
You have the right to access the personal information we hold about you and request corrections if any data is inaccurate or incomplete.
You may request deletion of your personal data or opt out of future communications at any time. Simply email us at solarsaathi1@gmail.com with the subject line "Data Request".
Providing your information to Solar Saathi is entirely voluntary. However, without certain details, we may not be able to match you with an appropriate vendor.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be communicated to registered users via email. We encourage you to review this page periodically.
For any privacy-related questions, data requests, or grievances, please contact us at solarsaathi1@gmail.com or call +91 1800-123-4567. We are committed to addressing your concerns within 7 business days.